Patient satisfaction in one of the hospital in Tekirdag, 2008

Patient Satisfaction In One Of The Hospital In Tekirdag, 2008

The primary objective of this rersearch is to evaluate the service satisfaction in one of the public hospitals which provides secondary care by focusing on the factors other than the technical ones. Second objective is to help the executives to improve the quality of the health services in the light of the data gatherd during the research.

This research was carried on by taking into the scope of this research 279 patiences who were treated in the internal medicine and surgery services and agreed on taking part in this research and making face meetings with them. To gather data a questionnaire, which consists of 15 socio-demographic questions and patient satisfaction scale which the general Likert Evaluation Scale have been used. This is a descriptive research.

The patients, who took part in the research, are about 50.7±17.5 of age. 57.3% of them are women and 80.6% of them are married.  50.9% of them are primary school graduates, 41.2% of them have greencard. 51.3% of the patients are surgical clients. The average lenght of inpatient treatment is 7.2 ±6.2 days.  Average number of the clients who share the same room is 3.The total point of the participants on the scale is 92.25±35.7(0-172). The clients get the highest satisfaction 10.2±4.4 (0-16) from personal services; and lowest 6.5±6.0(0-16) from cafeteria services. The general evaluation has been given an average of 7.1±6.0 (0-12). Those who have participated in the research are extremelly satisfied from the services of the hospital. This satisfaction changes depending on the subtitle of the services. In satisfaction evaluation and in improving the service quality, research and improvement activities on subtitles that constitute the whole and regarded as problematic would fit for the purpose.

Key words:  patient satisfaction, service of health, patient