Methodology: A smart web-based Sexual Health Decision Support Suite called SHFirst has been designed and successfully implemented in five clinics and GP Practices in the Bradford and Airedale Area to meet the 48 hrs GUM Access Targets. Results: SHFirst Phase 1 consists of the four interconnected modules: 1. Telephone Contact Centre Module: To record/update basic or pseudo details of the caller and symptoms, carry out a triage and determine the level of service required, offer the caller an appointment at all participating clinics within 48 hrs of the call, and record the caller choice and associated details. Lessons: SHFirst can readily provide:
2. Reception Module: To manage patient arrivals with a new episode of care, planned and unplanned walk-ins, booked appointments, follow-ups, as well as store some clinical notes.
3. Reporting Module: To compute twenty metrics required for audit purposes to meet the 48 hrs GUM Access Targets.
4. Admin Module: To set up complex rotas based on appointments only, walk in, protected and reserved slots at the participating clinics.
Learning Objectives: 1. Recognise the difficulties and challenges facing Genito Urinary Medicine (GUM) Professionals in the UK. 2. Develop potential solutions to GUM reporting and articulate means of sharing the knowledge and experience. 3. Evaluate a proposed model for possible pilot or implementation in similar settings
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